GPS Not Acquiring Signal

browettm · Mar 17, 2024

Anyone have the GPS antenna give up? Mine was working fine and now just spins the wheel and says locating. If I go into the GPS satellites it shows many but they are all red and never turn green.

I've checked all connections and all looks good. No damage, no bent pins, nothing. Just quit after a ride on the 14th.

Curious if anyone else has had problems.

Huntfreak · Mar 17, 2024

Mine did the same thing! Talked to the dealer and was told to check connections, but the entire ride command unit may need replaced. I’ll take it in this week and see what they come up with.

Ryan · Mar 17, 2024

Mine did that once. I unplugged all connections inside and out. When I reseated them she came back to life. The plug clips are a pita.

browettm · Mar 18, 2024

Plot thickens. I check my email this morning and my ride recorded aside from the trip to the trailhead. WTH? So it's obviously getting GPS data, just not displaying it? I dunno, warranty here I come.

Ryan, I have disconnected and reconnected every connection, even antenna, disconnected battery, hard reset, and updated software all with same result. I'm so confused by it.

Ryan · Mar 18, 2024

Thats exactly what was happening to me. The GPS was working, so I went to the plugs... Ugg on the warranty repair, that's a PITA. Good luck..

swarm272727 · Mar 18, 2024

Mine did the same thing on Saturday. I recently updated to the most current version (August 2023) of ride command (wonder if that was the issue)? I went back to the May 2023 version and presto! Its working again! Not sure but think its the software version that doesnt like the machine.

BADXP · Mar 18, 2024

Mine has been having issues too and was running the most recent update. Re-ran update and now it is fine. Can’t get wife’s 2020 Pro xp to work for the life of me though. Replaced antenna, rolled back to old updates, etc. Will hold off for awhile on replacing her screen as my hunch is it is a software issue not a hardware issue.

browettm · Mar 18, 2024

Super funky.....

So I contacted my dealer who told me to disconnect and forget all paired devices.

Then a harder reset then holding the Polaris logo button (middle key down) for 5 seconds. For this one you start with machine off, press and hold far left button, and then key on electrical. Goes through like a hard reboot/ reset (see pics).

Did all that and still no GPS (see pics of what the acquiring satellites screen looked like).

Reverted back to May 2023 software and bam, connected. So I am guessing some funky issue with the August 2023 software update that took a while to manifest.

No idea if it was paired devices, hard(er) reset, or May 2023 software rollback but seems to be working again.

So sticking with May 2023 update for now. Will let dealer know so it can be reported to Polaris. Would encourage others to do the same as clearly there are some issues with the August 2023 software.

JTBarlow · Mar 21, 2024

Sorry I’m late to the thread but I had this issue on mine as well and have seen it on several other Xpeditions. The fix is really simple, just run the latest update, even if your Ride Command is already on it. It has fixed this particular problem every time.

browettm · Mar 21, 2024

JTBarlow said:
Sorry I’m late to the thread but I had this issue on mine as well and have seen it on several other Xpeditions. The fix is really simple, just run the latest update, even if your Ride Command is already on it. It has fixed this particular problem every time.

Thanks for that information. After the hard reset I had to update base maps and that took several tries. I moved back to the August 2023 software and the maps seemed to load after that with no problem. Looks like a thumb drive with the latest software is gonna have to travel with me

For now I'm back up and running!!!

JTBarlow · Mar 21, 2024

I’ve kept a thumb drive with me so that anyone else that has that problem, I can help out.

Also the update is the same for all 7” 7 button Ride Command ORV machines so I can update RZRs, Generals and Rangers that ride with us. Most people have never updated since they bought their machines

DRK47 · Mar 22, 2024

Mine quit working at around 1200 miles, couldn't locate me.
The dealership replaced the entire system under warranty.

JTBarlow · Mar 22, 2024

When mine did it, I tried everything I could think of for about 2 days. Hard reset,unplugging and replugging all the wires, even chased all the antenna wires trying to see if they were rubbing or shorting anywhere….
I was about 5 minutes from loading it up and hauling it back to the dealer when I decided, what the heck, I’ll just re-run the update! It was already on the latest update, and I used the same file from my thumb drive that I’d originally updated with but for whatever reason, it just started working again

It took about a full minute after the reboot to find the signal but I haven’t had that problem since.

browettm · Mar 25, 2024

Got a call back from my dealer today. Said Polaris issued a service bulliten for the very issue I encountered. Solution = new Ride Command.

JTBarlow · Mar 26, 2024

Glad to see Polaris taking care of the issues.

Huntfreak · Mar 28, 2024

My dealer called me today. Told me Polaris sent a bulletin to update the software to the May 23 update, then check gps functionality and satellite status. See attached

However, when I went to download the software, there was now a March 2024 update. I installed this one first to see if it would fix the issue, and voila! GPS is now working again.

Hope this helps anyone else with similar issues.

Patyacht · Apr 1, 2024

I'm getting a new Ride Command. the original had several issues. It would hang up periodically. It would make a load pop and reboot. All I could play was music lately off my phone but not get any sound from FM, AM, and Weather.

UPDATE: The freezing/lockup of the unit was a Ride Command hardware issue. So, the dealer replaced my Ride Command.
The other issue of all I could hear was music off my phone through the headsets, but I could not hear any sound from FM, AM, and Weather through my headsets turned out to be an intercom unit failure. After replacing my intercom all is well.

rsregal · May 1, 2024

Going through the same thing. Updated to latest, started working at home for a few days. Next ride quit again. It also logs the ride perfectly for polaris when I get a email the next day.

BADXP · May 1, 2024

rsregal said:
Going through the same thing. Updated to latest, started working at home for a few days. Next ride quit again. It also logs the ride perfectly for polaris when I get a email the next day.

Try rolling back to the May 2023 update and if it works, load the next updates from there.

rsregal · May 1, 2024

So I put the May 23 update in got it working again. I had to do the latest update last week and thought that fixed it, so time will tell. Same time I had the first issue with the GPS, I also had a Bluetooth skip every minute or so. I still have that going on if I connect before playing music. 2 different phones I have to play the music then hit the connect button to get it to not have the Bluetooth skip. Weird, and I do not care for needing to do that procedure for a good connection.

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